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Yes, Healthcare.gov Is A Disaster. No, Obamacare Isn’t Screwed. Yet.

Healthcare.gov User Experience, after Andreas Vesalius

Having absolutely no knowledge about what it takes to fix a huge piece of software like healthcare.gov (the online database for the Affordable Care Act – or Obamacare), I’ve been able to make my way through the mudslide of confusing reports and critiques regarding the website’s disastrous operation. Much to my own surprise, I’ve come to a dual (provisional) conclusion: either in a few weeks time, the website will be working like the Obama administration is claiming (hoping, praying) it will, and everyone will move on and forget this disaster ever happened. Or, it won’t, and Obamacare will be totally screwed.

Suffice it to say, there’s very little middle ground here. That being said, I’m still taking all of the disaster-reports coming from numerous insiders and journalists with a grain of salt. The fact is, very few people know exactly what’s wrong with the system, and being on the outside of that circle (like all of us are), I tend to air on the side that we shouldn’t purport to know more than we do, or speculate to that fact.

What must be noted, however, is that none of this should have come as a surprise to the Obama Administration. Staffers at HHS were warning about the system’s inadequacies long before the October 1 rollout. As reported by Lena Sun and Scott Wilson:

Days before the launch of President Obama’s online health ­insurance marketplace, government officials and contractors tested a key part of the Web site to see whether it could handle tens of thousands of consumers at the same time. It crashed after a simulation in which just a few hundred people tried to log on simultaneously.

The good news – relatively speaking – is that the Obama administration is well aware that the online portal of healthcare.gov is a complete disaster. Whether or not they’ll be able to fix it before this thing capsizes is the question.

Photo: Mike Licht

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